What the companion does
Companion is the iPhone recording app for Sightline. It works only with a paired copy of Sightline for Mac or Windows.
Support
Sightline support
Find help for the Sightline desktop app and iPhone companion. Choose a topic below, or email us at support@sightlinebehavior.com.
Email support
Tell us what happened or what you need help with. Leave student details out of your message. We aim to reply within two business days.
Documentation
Open the Sightline documentation for help using the app.
Privacy and IT review
For district IT and administrators: where records are stored, every network connection the app makes, and who owns each safeguard.
Trials and subscriptions
The trial includes 21 days of Pro starting when you activate it. Open your subscription page to manage a paid plan.
iPhone companion
Learn how the companion connects to the desktop app, transfers observations, and handles the copy stored on your phone.
Quick answers
What can I do without paying?
Community includes all eight observation methods, raw CSV export, and local backup and restore. No account is required. You can also activate a 21-day Pro trial, and the 21 days begin at activation.
Does the AI need an internet connection?
No. Every AI feature runs on your computer, with no cloud model behind it. A paid license checks in with the licensing server roughly once a week, but Sightline does not send your observations or anything you type away for processing.
Where are student records stored?
In an encrypted database on your computer. We have no cloud storage or sync service for your records, so we cannot read, recover, or delete them for you.
How do I get my data out?
Raw CSV export and local backup and restore are available on every tier, including Community. Exports are saved wherever you choose.
How do I report a security issue?
Email support@sightlinebehavior.com with the subject "[SECURITY] Private vulnerability report." Do not include student records or exploit details in your first message. We aim to acknowledge security reports within three business days and will arrange a secure way to continue.
What should I do if something is broken?
Email support@sightlinebehavior.com and tell us what happened. Leave student details out of your message. If you attach a diagnostics bundle, review it first.
Using the iPhone companion
Getting connected
You need an iPhone running iOS 26 or later, a paired copy of the desktop app, and Bluetooth LE turned on for both devices. If the companion will not connect, check that Bluetooth is on and that the phone is paired with your Mac or Windows copy of Sightline.
If a sync does not finish
Observations transfer over encrypted Bluetooth, with no cloud storage in between. If a sync does not finish, the observation stays on the phone until the devices reconnect and the computer confirms receipt. The phone deletes its copy only after that confirmation. Full detail in the companion privacy note.
Getting help
Email support@sightlinebehavior.com. Include your iOS version, your computer's operating system and version, and whether the problem happens during pairing or while transferring an observation.
Still need help? Email support@sightlinebehavior.com.