Refund Policy

This policy explains when Sightline refunds a Subscription charge. It is part of, and does not replace, the Terms of Service, Section 6 of which governs billing and refunds. This is a refund policy, not a warranty of the Software’s performance; the warranty terms are in the Terms of Service.

1. 30-day refund on your first annual purchase

If you are unhappy with your first annual Subscription purchase for any reason, tell us within 30 days of the charge and we will refund it in full. This refund is available once per customer: it applies to your first annual purchase only, not to every renewal or every annual purchase you make over time.

2. Monthly plans

Monthly plans can be cancelled anytime; see the Cancellation Policy for how. Refunds on monthly billing are at our discretion rather than guaranteed, since a monthly plan already limits your exposure to a single month’s charge.

3. How to request a refund

Email support@sightlinebehavior.com with the email address or account associated with your purchase and the date of the charge you want refunded. We do not require a phone call or any particular form.

4. Cancellation is separate

Requesting a refund is not the same as cancelling. Cancelling stops future renewal charges; it does not by itself refund a past charge. See the Cancellation Policy for how to cancel.